{"id":20156,"date":"2019-01-09T14:08:49","date_gmt":"2019-01-09T14:08:49","guid":{"rendered":"https:\/\/pintailcos.com\/web\/how-to-handle-a-bad-online-review\/"},"modified":"2019-01-09T14:08:49","modified_gmt":"2019-01-09T14:08:49","slug":"how-to-handle-a-bad-online-review","status":"publish","type":"post","link":"https:\/\/pintailcos.com\/web\/how-to-handle-a-bad-online-review\/","title":{"rendered":"How to Handle a Bad Online Review"},"content":{"rendered":"It doesn\u2019t matter how professional you are; it\u2019s impossible to please everyone. If you get a negative review, here\u2019s how to handle it.\nBreathe\nBefore you \u201cset that person straight,\u201d take a few minutes to collect your thoughts and get over the initial anger.\nRespond to Everyone\nYou could reply only to some bad reviewers\u2014maybe those people with issues you can resolve or who didn\u2019t write in all caps with exclamation points. But would you rather be seen as an agent who ignores criticism or always tries to help people? By responding to every review, you\u2019re showing that you work to satisfy clients. And you may turn the reviewer into a fan.\nKeep it Professional\nSome reviewers cross the line with personal attacks, but you cannot reply in kind. Always take the high road, and you\u2019ll look like a true professional when paired with an immature criticism.\nFind the Problem\nSome people use the review to vent frustration without specifics. Others cite exactly what they disliked. Focus on those specifics in your response.\nCheck the Facts\nIf the reviewer does mention specifics, respond with objective information about the transaction.\nExtend an Invitation to Talk Further\u2014Offline\nYou want people seeing the negative review to recognize that you care. However, you don\u2019t want to publicly debate anyone.\nKnow When to Disengage\nIf instead of contacting you privately, the reviewer adds a combative public response, it may be time to move on.","protected":false},"excerpt":{"rendered":"

It doesn\u2019t matter how professional you are; it\u2019s impossible to please everyone. If you get a negative review, here\u2019s how to handle it. Breathe Before you \u201cset that person straight,\u201d take a few minutes to collect your thoughts and get over the initial anger. Respond to Everyone You could reply only to some bad reviewers\u2014maybe […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"footnotes":""},"categories":[108],"tags":[],"class_list":["post-20156","post","type-post","status-publish","format-standard","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t